The Role Administrators Play in Practice Collaboration
Team-based care has been linked to better access, higher patient satisfaction, and improved chronic care management. But it also opens the door to turf wars and friction — particularly among physicians and advanced practitioners who work together in the exam room. To keep care teams on task and preempt potential conflict, effective leadership is a must.
“The administrator is truly the kingpin of the practice,” says Katrina Slavey, network executive for The Halley Consulting Group, a practice management consulting firm in Westerville, Ohio. “It’s their job to create partnerships, not only between the physicians and providers, but with the entire staff. Synergy allows the practice to deliver the best possible care.”