What are the Rules of HIPAA During an Emergency?
Every practice has had to deal with difficult patients from time to time. However, some patients turn out to be more than any practice or physician are prepared to handle.
I recently worked with a long time client in handling a situation with a challenging patient. This patient had not been seen in the practice for over two years, but would often call demanding to talk with different providers and would berate staff and physicians alike. None of the calls had anything to do with her medical care or needs. These episodes would often be followed by calls from family members apologizing for the patient’s behavior, suggesting she was not taking her prescribed medications.
Source: Physicians Practice